A recent Associate Press poll found that most Americans are in a hurry and lose their cool in a hurry when waiting in line or on hold.
Almost one in four in the AP-Ipsos poll picked the grocery checkout as the line where their patience is most likely to melt like the ice cream turning to goo in their cart.
Hmmm, doesn’t that mean that almost three in four didn’t pick the grocery checkout? At any rate, I have to agree that a grocery store line does seem to irritate me faster than other lines around town.
“We walk in the door with the clock ticking with various degrees of loudness in our heads. And if I get to the checkout and if I have the perception it’s not working efficiently, often that clock gets even louder.”
A line not working efficiently you say? If only there was a way to make a line work more efficiently.
A free-for-all deli counter that doesn’t let people take numbered tickets is a flashpoint for frayed nerves. But if managers approach shoppers in a long line and help shepherd them to the right counter, they’ll have happier sheep
Read familiar? It is a great to have a cashier walk over and rescue you from behind a full cart or two of groceries. Especially while many checkout counters go unused around you.
…Emerging with a rejuvenated focus on food retailing, Lucky made efforts to improve its customers’ experiences in its store locations. For example, the company introduced its “Three’s a Crowd” service policy, which stated that every time there were three people waiting in a checkout line, the store would open another checkout counter until all counters were in use. Also introduced was EZ-Checkout, which allowed customers to use their bank ATM cards to purchase groceries by deducting directly from their own bank accounts. Lucky also arranged its stores with short aisles, bold and legible signage, and a logical order in the placement of its merchandise, so customers would find shopping at its stores easy and convenient.
Oh, Lucky Stores, where did things go wrong? You had it all figured out.