I’ve always maintained that the coolest thing about the Internet is having the ability to interact with business accounts without having to interact with human beings. I think we can all agree that the less we deal with people the better. Or maybe only I can agree. At any rate, businesses have recognized this, too, and have implemented the IVR ( interactive voice response ) system in an attempt to satisfy the needs of the consumer. It simply doesn’t work. 9.5 times out of 10 we all wish we could just hit a button that would bypass the automation and send us to a real person. In the past simply pressing “0” did the trick. Today, however, it is next to impossible to figure out the special number combination that will free us from the IVR hell that we created. That is, until I was sent this link the other day. Some tricks are simple ( press “0” twice) while others are bit time consuming ( Say “I don’t know it” then “technician” ).
With this in mind, I think I am going to start my own 916 IVR Cheat Sheet (Surewest, Comcast, SMUD, etc.) Feel free to comment with any local business IVR system shortcuts you may have. We can do this Sacramento, one #, 0, 0, *, * at a time.

