When I found myself in need of urgent care after a household accident yesterday (click link at your own risk), my hubby drove me to a local fire station to be checked out by the paramedics. The first station we tried was the one at Havenside and Florin in the Pocket area, and there was nobody around at all (which begs the question of its being a “safe haven” for people to drop off newborns, but that’s a different issue altogether.) The second fire station we tried was the one on 43rd near South Land Park Drive. The paramedics told me to get to the ER, and I knew the closest one under my coverage was Kaiser South on Mack Road.
Keeping my mind off the disgusting nature of my injury, we chatted about what was in store for us once we arrived at Kaiser. We were delightfully surprised.
The outside of the facility is nicely landscaped and well-maintained. Hubby pulled up in front of the ER entrance and got me into a wheelchair, then parked me in line to check in. He found a parking space, and I was checked in by a friendly, outgoing professional young man who was intrigued by my injury. He kept my spirits high by cracking jokes like, “I bet you have leg pain, right? Ha! I hit the NAIL on the head!” He also gave me a “Princess Patient” cartoon sticker to wear. I had my vitals checked within minutes, and it took less than 20 minutes for me to be seen by a nurse.
The triage nurse was equally kind, understanding, and friendly. She had an orderly whisk me right into X-ray, where we were greeted by two techs who took their jobs very seriously and had me out of there in less than 10 minutes.
It took about 30 minutes for the doctor to come in to fix me, and he was apologetic that it took “so long.” He too was friendly and exhibited genuine concern for what I’d done to myself. He explained what would happen next, and about 30 minutes later, my wound was cleaned, and I was good to go. The longest wait was for the pharmacy to get my meds, but overall, our Kaiser experience lasted less than four hours door-to-door.
So, if you happen to find yourself in the southern parts of our region, fear not if you need medical attention!
Kaiser Permanente South
Professionalism of staff *****