Kaiser: On a roll!

When I found myself in need of urgent care after a household accident yesterday (click link at your own risk), my hubby drove me to a local fire station to be checked out by the paramedics. The first station we tried was the one at Havenside and Florin in the Pocket area, and there was nobody around at all (which begs the question of its being a “safe haven” for people to drop off newborns, but that’s a different issue altogether.) The second fire station we tried was the one on 43rd near South Land Park Drive. The paramedics told me to get to the ER, and I knew the closest one under my coverage was Kaiser South on Mack Road.

Keeping my mind off the disgusting nature of my injury, we chatted about what was in store for us once we arrived at Kaiser. We were delightfully surprised.

The outside of the facility is nicely landscaped and well-maintained. Hubby pulled up in front of the ER entrance and got me into a wheelchair, then parked me in line to check in. He found a parking space, and I was checked in by a friendly, outgoing professional young man who was intrigued by my injury. He kept my spirits high by cracking jokes like, “I bet you have leg pain, right? Ha! I hit the NAIL on the head!” He also gave me a “Princess Patient” cartoon sticker to wear. I had my vitals checked within minutes, and it took less than 20 minutes for me to be seen by a nurse.

The triage nurse was equally kind, understanding, and friendly. She had an orderly whisk me right into X-ray, where we were greeted by two techs who took their jobs very seriously and had me out of there in less than 10 minutes.

It took about 30 minutes for the doctor to come in to fix me, and he was apologetic that it took “so long.” He too was friendly and exhibited genuine concern for what I’d done to myself. He explained what would happen next, and about 30 minutes later, my wound was cleaned, and I was good to go. The longest wait was for the pharmacy to get my meds, but overall, our Kaiser experience lasted less than four hours door-to-door.

So, if you happen to find yourself in the southern parts of our region, fear not if you need medical attention!

Kaiser Permanente South
Ambience ****
Service *****
Professionalism of staff *****
Meds *****

5 thoughts on “Kaiser: On a roll!”

  1. That is a ghastly injury, what was the pain like on a scale of 1 to 10?

    Did they give you an injection of an anesthetic before pulling it out?

    I would have passed out from shock.

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  2. RG, I’m so sorry to hear about your injury. I’m glad you are on the mend. Here’s to hoping you’ll soon be out on the trails again.

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  3. The pain varied from about a 4 to a 7, the worst when I couldn’t be sitting still. The Dr. just used some gauze and forceps to yank it out (gently), then a nurse irrigated it and dressed it. The pain subsided with Motrin, so I’ve been taking that along with antibiotics all week.

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  4. Thanks — my intent with the post was to tell how great Kaiser South is since they usually get a bad rap. I’ve run a couple times this week & and am heading to the bike trail now. If anyone sees me, say “Hi!”

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